Returns and Exchanges
Policy on Returns and Exchanges
14520 Broadway Avenue
Cleveland, OH 44125
Eligibility of Items for Return or Exchange
I. Items should be returned within 14 calendar days
Customers have the right to return any purchased items within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives.
The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase and notify the sales department by sending an email to firstname.lastname@example.org
II. Items cannot be returned if they are installed
All returned items should be in their original condition. Items CAN NOT be returned if are installed, modified or misused. Unacceptable returns will be sent back to the customer on request at the customer's expense.
III. There is a 20% restocking fee on all returned items
We charge 20% of the purchased item's value for all returned items. This cost covers all our restocking expenses.
Customer is responsible for return shipping charges.
IV. Rules on returning and exchanging Items with discovered defects
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and notify the sales team.
V. Non-returnable items
ALL ELECTRICAL PARTS … including but not limited to Starters & Alternators, Electric Fuel Pumps, Modules, Sensors and Switches. Special Order items, Custom or Cut to Size items such as hose are non returnable. Gasket sets are also non returnable once they have been opened.